Frequently Asked Questions
If you are here, you probably have a question. Below I've answered some of the most common questions I receive.
How is my digital download pattern delivered?
An email will be sent to the address you entered during the checkout process or email associated with a PayPal account (so make sure double check your typing!) with a link to download the pattern file. You can click on the link in the email or copy and paste it in the browser address bar. Check your Spam/junk folder since some email providers mark automated emails as Spam.
Once the digital pattern (PDF) is downloaded, it cannot be refunded or exchanged.
How soon do I have to download my pattern?
You have 24 hours to download the purchased pattern. I recommend downloading the pattern as soon as possible.
I can't find the downloaded pattern?
Check the TEMP or DOWNLOADS folder on your computer or use the search feature for your computer.
If I order a digital download pattern will I get a paper copy too?
Digital download (PDF) patterns are sent via email, If you order a digital download copy, you will not receive one in the mail.
Can I order a PDF pattern in the EU?
Due to the new VAT laws on digital goods, most PDF shops in the US are being forced to stop delivering digital content to anyone in the EU.
Where can I find your fabric lines?
I no longer design for Andover Fabrics. All my old collections are out of print and no longer available. The patterns are designed to be used with any fabric, so bee creative and pick your favorites for a true expression of yourself.
Do you sell fabric?
I no longer carry fabric for sale.